• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-28-2018 10:50 AM

HP Recommended
Product: zbook 15
Operating System: Microsoft Windows 10 (64-bit)

anh1.PNGanh2.PNG

1 REPLY 1

‎08-26-2018 08:51 PM

HP Recommended

Some troubleshooting steps that may help in resolving the issue.


- Do a hard reset first, remove the battery and AC adapter then press and hold the power button for 20 seconds then check weather the touchpad will work again after the reboot.
- If it will not work, connect an external mouse and see if it will work and if will work uninstall/reinstall the TouchPad driver from Device Manager.
- Uninstall it from Device Manager and reboot the laptop and that should reinstall the driver automatically.
- If it will not work, there's a shortcut key to enable or disable the touchpad. Try fn + F11.
- If all these will not work, consider running a complete factory reset.

 

Hope it works. Thank you!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.