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CKWONG1228
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Message 1 of 3
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when the laptop is charging, the mouse/cursor is freezed

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HP Spetre 360
Microsoft Windows 10 (64-bit)
when the laptop is charging, the mouse will b jumping to the top right corner and freeze, i can use the laptop when i am charging.
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CKWONG1228
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Message 2 of 3
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i mean i cant use the laptop when it was charging...
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Riddle_Decipher
HP Support Agent
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Message 3 of 3
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@CKWONG1228

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the touchpad has a mind of its own when the laptop is being charged,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Have you recently replaced the power adapter/cord?
    • Its possible the issue is caused due to the adapter not internally grounded or doesn't have a ground loop isolator built-in.
       
  • Is there a way you could check if the issue persists on an alternate adapter or another wall outlet?

While you respond to that, here's what you need to do:

(once you've tried the above)

 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

  • 1.   Click on Start and type ‘Device Manager’. 

  • 2.   Click Device Manager. 

  • 3.   Click + sign next to Mouse. 

  • 4.   Right-click on mouse entry and choose "uninstall". 

  • 5.   Restart your computer. 

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation