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Hello You All,

 

I have Recently setup an Support Account for my organization on HP's Customer support site,

But it won't let me see the details from the ticket saying "Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."

But it does not say what i have to do to correct this issue.  Please help.

2 REPLIES 2
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@MSawyerESI

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


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Thanks kevin-t.  Still have the issue, waiting.

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