Artist4 Student
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HP Pen not working

Hp Spectra 360 Convertible
Microsoft Windows 10 (64-bit)

pen model HP P/N  905512-002 not working with HP Specctra x 360 convertible    i can't find any  info manuals and support please help.

Thank you

O. 

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HP Support Agent
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HP Pen not working

Hey there! @Artist4, Welcome to HP forums.

 

I understand you have issues using the stylus on your PC. 

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please share the product number and operating system you are running on your PC to assist you better.

 

If the pen does not write consistently while your fist or palm is touching the screen, make sure the pen tip is 5mm or farther from the point where your hand is contacting the screen.

 

Try few troubleshooting steps below and check if it helps.

 

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:


1. In Windows, search for and open Device Manager.


2. Expand the Human Interface Devices heading.


3. The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.

 

4. Confirm the uninstallation.


5. Restart the computer to reinstall the touchscreen driver.
 

Also, update the BIOS and graphics driver on your PC and check if it helps.

 

You can try updating the drivers using the HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer the stylus compatibility guide for more information. Click Here

 

 

Also, refer this article to further troubleshoot Stylus Pen Is Inaccurate or Stops Working issues. Click Here

 

 

Hope this answers your query!

Have a great day ahead! :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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