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Student
Posts: 1
Member Since: ‎10-10-2017
Message 1 of 2 (69 Views)

HPAssist alert (?)

(?) alert for HP assist will not disappear - errors stated are wrong- rebooting printer does not work

checking for updates, saying problem solved etc does not remove alert.  How do you remove the alert?

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HP Support Agent
Posts: 6,518
Member Since: ‎07-19-2016
Message 2 of 2 (42 Views)

Re: HPAssist alert (?)

Hi @dedorahann,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the alerts on the HP assist are not disappearing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the model of your printer?
  • What the operating system you are using?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you update the HP assist software and check if it helps.

 

You can download and install the latest version from the below link.

 

http://hp.care/2wO643H

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation