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HP Recommended
SPEN-HP-01
Microsoft Windows 10 (64-bit)

      Hi! I recently purchased a HP Pavilion x360 (15-bk163dx) laptop for use at college. I purchased the laptop because of its capability to use a pen/stylus to hand write notes and have them converted to text. When I purchased my laptop, the Best Buy Tech employee told me that the pen compatible with my device was the bamboo ink, which I bought but learned it was actually not compatible. I returned the pen and asked them what pen I could actually use with my laptop. They told me that the HP Pen (SPEN-HP-01) would work, so I purchased that one. 

 

      However, I have the pen here and it will not work on my laptop. I changed the battery but nothing happens when I touch the tip to the screen like it is supposed to. I was wondering if I was doing something wrong or if the pen they told me would work was the wrong pen. 

 

      If anyone knows what stylus/pen works with my  HP Pavilion x360 (15-bk163dx) or how to make the HP Pen (SPEN-HP-01) connect that would be a huge help!

  (For reference the pen has two circle buttons near the tip of the pen)

1 REPLY 1
HP Recommended

Hi,

 

It may require touch panel FW upgrade. Pls go to HP support website to download the update. Note that there are two--1 is FHD; the other is HD. Pls ensure you download the correct one. thanks!

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-bk100-x360-convertible-pc/12499216/m...

 

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