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Rayean10
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My hp laptop is got stuck. Touchpad is working but I am not able to enter any software and document.

HP Recommended
How pavilion 15-cs2101TX
Microsoft Windows 10 (64-bit)

My  laplap is got stuck. Touchpad is working but I am not able to enter any software and document.  A message is showing on the display that maxhotkeysinterval ..

After sign in I'm not able to enter in any file or software. 

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KrazyToad
HP Support Agent
HP Support Agent
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@Rayean10

 

I have gone through your Post and would like to help
 

I suggest you run an Extensive System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Tests pass, please perform a Reset. You can refer to this Link: https://support.microsoft.com/en-in/help/4026528/windows-10-reset-or-reinstall

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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