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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP pavilion Notebook - 5CD6325
Microsoft Windows 10 (64-bit)

Hi

 

I am having HP pavilion Notebook  Laptop. and  Windows-10 is preinstalled.  i have installed the Office-2016 (Office-365) many times but my excel and microsoft words are getting hanged, and restrting automatically. Can you please help me to resolve the issue. I have also updated the latest updates of windows-10 but still issue not resolved

 

Regards

vivek

4 REPLIES 4
HP Recommended

Hi,

 

What is your computer  ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
***
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HP Recommended

Hi

 

My Laptop is HP Pavilion Notebook 14-al110TX

Product number- Y4F83PA#ACJ

Software build id- 16WW3DST601#SACJ#DACJ

Motherboard id-8214

Processor- Intel Core-i7- 7500 CPU @2.70GHz

 

Reagrds

Vivek

 

HP Recommended

@Vivekvkonde

 

Your machine has a TRIAL version of MS Office pre-installed

 

      https://support.hp.com/au-en/document/c05239948

 

All you need is to buy a key from Microsoft and activate it

 

    https://support.office.com/en-us/article/Activate-Office-365-Office-2016-or-Office-2013-5bd38f38-db9...

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi

 

I am using Office 365 enterprise E4 licenses and also we are having My account User unique identifire


Regards

Vivek

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