Scanning and repairing drive

[Ahanback]

My computer starts up by saying “preparing automatic repair” then “diagnosing your PC”. Then it changes to "Repairing disk errors. This might take over an hour to complete.” But it never gets past “Scanning and repairing drive: 38% complete” before it starts this process all over again. It's been doing it continuously since I tried to use my computer last night. I’ve never had the slightest issue with this computer. Is it crashing on me?? 😞 Help!!

edit: I ran the quick test system test. Everything passed except the Hard Drive short DST check. 

[sandytechy20]

@Ahanback

Welcome to HP forums, I see that you are getting "preparing automatic repair” error.

let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Run an extensive system test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, I would suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

If the test passes, I Would suggest here is to contact our HP phone support to order a set of recovery media for your PC.

Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Ahanback]

This did allow me to get to the first page that shows my name and allows me to enter my password. When I entered my password the screen went black and won’t show anything other than the mouse pointer icon. Any other ideas?

[sandytechy20]

@Ahanback

Thanks for the reply.

I appreciate your time and effort.

Perform a system resort back to the date when the computer was working fine.

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.