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Ritad2
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Message 1 of 2
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Screen will not work but power button is white and charger works on spectre x360 ae-011dx

HP Recommended
Spectre x360 convertible 13 ae0011dx
Microsoft Windows 10 (64-bit)

Screen will not work but power button is white and charger works on spectre x360 ae-011dx

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Ritad2

 

Welcome to the HP Support Community. 

 

I'd suggest you try connecting the computer to an external monitor to see if you get the display. If the display does not appear on the external monitor as well, try these steps -

 

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Step 2 BIOS Restore -

1) Shutdown the computer. 
2) Hold down the Windows and B button together while the computer is still turned off. 
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4) Follow on-screen instructions and click on OK

 

You may also refer to this guided troubleshooter - HP PCs - No Power or No Boot Troubleshooting


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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