01-06-2019 09:33 PM
It's been a few weeks that my touch screen has completely stopped working on my HP Spectre. Even in tablet mode, it does not work.Please guide me on how I should fix this issue.
Solved! Go to Solution.
01-08-2019 11:55 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
I see that your experiencing issue with the touchscreen not working on HP spectre 360.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's perform Hard Reset:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
Hope this helps! Keep me posted for further assistance.
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