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‎12-16-2019 07:41 AM

HP Recommended
Product: CND6138P76

My pc (laptop) is not  open

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2019 08:54 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Consult the service manual for your specific model notebook for the hard drive removal and replacement procedure.

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3 REPLIES 3

‎12-16-2019 08:54 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Consult the service manual for your specific model notebook for the hard drive removal and replacement procedure.

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‎12-19-2019 01:29 AM

HP Recommended

Why it's happen ?

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‎12-19-2019 07:06 AM

HP Recommended

That's impossible to say.

 

Usually heat buildup causes the hard drive to fail.

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