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DimMark Student
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i always install BIOS everything i boot my system in other to listen to music, i could i do to stop

Pavilion dv6
Microsoft Windows 7 (64-bit)

please i need a permanent solution to my system, anytime i boot it and i want to play music or video the sound will not be out until i install BIOS and once i shutdown i will need to install BIOS in other to play music with my system. please whats could be the permanent solution. thanks

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HP Support Agent
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i always install BIOS everything i boot my system in other to listen to music, i could i do to stop

Hi @DimMark

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Run Audio troubleshooter - 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers - 

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

Also, try updating the computer using these steps -

 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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