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Honor Student
Posts: 3
Member Since: ‎01-19-2017
Message 1 of 4 (1,066 Views)
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micsoft word has deleted

Operating System: Microsoft Windows 10 (32-bit)

hi iv recently had to do a system reset on my laptop due working very poor, problem is it has deleted microsoft office off my computer how do i get it back as it came with the laptop. thanks in advance

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Re: micsoft word has deleted

 

@christian87

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy

 

As I understand Microsoft word has deleted due to a system reset,

We at HP recommend performing a system recovery instead of the reset to avoid such situations,

Please click here to obtain the details on using the recovery partition.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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HP Support Agent
Posts: 9,767
Member Since: ‎08-11-2014
Message 2 of 4 (1,036 Views)

Re: micsoft word has deleted

 

@christian87

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy

 

As I understand Microsoft word has deleted due to a system reset,

We at HP recommend performing a system recovery instead of the reset to avoid such situations,

Please click here to obtain the details on using the recovery partition.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎01-19-2017
Message 3 of 4 (1,030 Views)

Re: micsoft word has deleted

I did carry out the recovery following the already installed options so what would be next
HP Support Agent
Posts: 9,767
Member Since: ‎08-11-2014
Message 4 of 4 (1,029 Views)

Re: micsoft word has deleted

@christian87

Thank you for the update,

I appreciate your time and efforts,

 

When you say "Already installed options" what exactly are you referring to?

If you mean the F11, you might want to redo that except instead of selecting system reset or refresh, use the recovery partition or system recovery.

And refer to the link I shared earlier for more details.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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