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‎12-29-2019 05:01 AM

HP Recommended

hello..i have HP laptop,so someone used a different log in password and it says hint and i cant lig in now...what can i do

1 REPLY 1

‎12-29-2019 07:10 PM

HP Recommended

Hello Lens2,

I would like to assist you today. If I understand your inquiry it appears that you have issues with logging into Windows. There are a few things you can do. Here they are:

 

1.) Ask the person that was able to login successfully for the password.

2.) Perform a HP Windows recovery and keep your data, which will assist with setting up a new account than you can access your old data.

3.) Answer the hint you have set when you first setup the Computer.

 

Please review my answers and provide feedback.

 

>>>>Click Kudos, as I strive to provide assistance and grow within my HP Community<<<<<

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