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AhmedZero Honor Student
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problem with HP Support Assistant

Omen 15-CE097NX
Microsoft Windows 10 (64-bit)

i have problem with HP Support Assistant when i check updates and messages, it's showing me error like the photo,

and i uninstall it then reinstall , the same problem.

 

Screenshot_4.png

 

i don't know why?

 

 

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Provost Provost
Provost
19522 1608 6297
Message 2 of 4
Flag Post

Solved!

problem with HP Support Assistant

@AhmedZero

 

Try removing / installing again.

 

This time, also remove any personal HPSA information for your setup.

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

NOTE:

When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

 

Download:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.
  • After the software is installed:  Restart the computer and log in

 

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)

 

 

Reference

 

Device Homepage

Drivers / Software and BIOS, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

OMEN by HP - 15-ce097nx

 

 

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Kind Regards,
Dragon-Fur
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AhmedZero Honor Student
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Message 3 of 4
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Solved!

problem with HP Support Assistant

now my problem is about Last Check Date when i check for updates and messages, the text of Last Check still "Never", why that?

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Provost Provost
Provost
19522 1608 6297
Message 4 of 4
Flag Post

Solved!

problem with HP Support Assistant

@AhmedZero

 

New installation of the HPSA.  It is a consequence of having removed the personal data.

 

 As far as it is concerned, it has never done anything before this.

 

It will likely learn what is going on and straighten itself.

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

 

Kind Regards,
Dragon-Fur
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