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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP ZCentral Remote Boost 2020
Microsoft Windows 10 (64-bit)

I am using HP ZCentral Remote Boost but cannot get my 3D mouse to work through remote USB. I have the device connected in the reciver and I want to use it in the sender trough Remote USB.

 

I followed the instructions for configuring the device in the software manual by adding a registry entry but it does not work for me.

http://h10032.www1.hp.com/ctg/Manual/c06460511 (Page 51)

 

I am using Windows 10 x64 on the receiver and Windows 7 on the Sender.

 

Thanks in advance.

 

 

3 REPLIES 3
HP Recommended

Which 3DConnexion Mouse are you using?  What is the driver version that you have installed for the mouse?  When you refer to the manual did you try the registry settings?  When installing RGS/Remote Boost using defaults, Remote USB is enabled as local/remote.  If a device other than a standard keyboard or mouse in plugged in prior to a connection, it will stay local.  After connecting you would need to unplug the mouse and plug it back in for it to remote to the Sender.   

I work on the behalf of HP.

I am an HP employee.
HP Recommended

Our designers were connected remotely using https://www.net-usb.com/. They work in the Solidworks with 3Dconnexion.

One time we had bugs with the RDP session, but they have already been fixed and works well.

HP Recommended

Can you tell me what 3DConnexion mouse you are using?  Also, if the users unplug the 3DConnexion mouse, after making a Remote Boost connection, and plug it back in, does it remote and work properly?  If so, we should be able to get the wireless receiver to remote automatically. 

I am an HP employee.
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