cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 4
503
Flag Post

3D Connection Spacemouse Enterprise via USB remote in ZCentral Remote Boost

HP Recommended
HP ZCentral Remote Boost 2020
Microsoft Windows 10 (64-bit)

I am using HP ZCentral Remote Boost but cannot get my 3D mouse to work through remote USB. I have the device connected in the reciver and I want to use it in the sender trough Remote USB.

 

I followed the instructions for configuring the device in the software manual by adding a registry entry but it does not work for me.

http://h10032.www1.hp.com/ctg/Manual/c06460511 (Page 51)

 

I am using Windows 10 x64 on the receiver and Windows 7 on the Sender.

 

Thanks in advance.

 

 

3 REPLIES 3
Highlighted
Level 7
Level 7
355 350 26 33
Message 2 of 4
Flag Post
HP Recommended

Which 3DConnexion Mouse are you using?  What is the driver version that you have installed for the mouse?  When you refer to the manual did you try the registry settings?  When installing RGS/Remote Boost using defaults, Remote USB is enabled as local/remote.  If a device other than a standard keyboard or mouse in plugged in prior to a connection, it will stay local.  After connecting you would need to unplug the mouse and plug it back in for it to remote to the Sender.   

I work on the behalf of HP.

I work on behalf of HP
0 Kudos
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Our designers were connected remotely using https://www.net-usb.com/. They work in the Solidworks with 3Dconnexion.

One time we had bugs with the RDP session, but they have already been fixed and works well.

0 Kudos
Highlighted
Level 7
Level 7
355 350 26 33
Message 4 of 4
Flag Post
HP Recommended

Can you tell me what 3DConnexion mouse you are using?  Also, if the users unplug the 3DConnexion mouse, after making a Remote Boost connection, and plug it back in, does it remote and work properly?  If so, we should be able to get the wireless receiver to remote automatically. 

I work on behalf of HP
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation