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WeAreRoyale
New member
2 1 0 0
Message 1 of 4
494
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Can't get my zcentral remote boost license

HP Recommended
Microsoft Windows 10 (64-bit)

I have been trying to download a license we purchased a couple of months back but hadn't had a chance to grab yet.  I followed the email (as I've done multiple times in the past) that I received from HP (after purchasing through cdw).  It shows that there is 1 license that has not been activated yet, so I go to get it, but keep getting either time out issues or this error, GEN_LP_UNKNOWN-Unknown Error.  I've contacted CDW, but they tell me its an HP issue, I've sent multiple emails to HP support without hearing anything back.  I just need to get my license so I can license a new workstation.  I've tried chrome, safari, firefox, edge, and even internet explorer, windows 10 and mac 10.14.  What am I doing wrong? I just need to get this license.

3 REPLIES 3
KellyRGS
Level 7
Level 7
814 801 58 76
Message 2 of 4
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HP Recommended

I can help you get your license.  Sorry that you are having difficulties in getting your purchased license through support.  I need to have PM enabled for you as I need some info that I don't want on the forum.

Kelly

I am an HP employee.
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WeAreRoyale
Author
New member
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Message 3 of 4
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HP Recommended

Thank you for responding Kelly.  We were able to finally retrieve the license last night, not sure what changed, we attempted the same process multiple times, had a few time outs and failures and then all of a sudden it worked.  No clue.  But either way, thank you for your response.

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KellyRGS
Level 7
Level 7
814 801 58 76
Message 4 of 4
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HP Recommended

Okay. I just sent you a PM.  We did have an outage that might have affected the ability to retrieve your licenses, but also some browsers don't work well with MyHPLicensing.  I always use Chrome.  If I do have issues, I clear my cache/history, and try again, usually always works.  

 

Kelly

I am an HP employee.
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