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gothic860
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Solved!

Cant download Software

HP Recommended

Hi,

 

i cant download the software it says:

 

On the german site:

Wir konnten Ihre Anforderung leider nicht bearbeiten.  Unser System hat derzeit technische Probleme.  Bitte versuchen Sie es später noch einmal.

 

On the english site:

This product is not available in Software Depot. Please contact Software Depot Customer Service if you require help.

 

Any ideas?

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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@gothic860
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • Did you make any changes to the settings of your PC prior to the issue?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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gothic860
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I don't have a HP device I wanted to buy a license for the HP RGS (Remote Graphics Software) for my Windows Sender and my Mac Receiver but like I said Im getting error messages when I try to download the software for 1 week now and I really need the software....

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gothic860
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Create a new Account and use Edgebrowser worked for me. I tried every HP support i found (Twitter, FB, Telephone, Chat, Mail....) no one could help thats really sad for such a big company...

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