Connect admin portal states that "No valid license" can be found

[User1532251]

We just purchased a license for ZConnect. But after putting it in the correct folder we still get the message, that there's "No valid license found".

Looking at the logs it even states that it checked the license. Could anybody tell us what needs to be done?

WARN broker.Common.Logger - License Checkout warning for feature: HPZCentralConnect_Trial, Return failed, Flex Warning: No such feature exists.

Feature:       HPZCentralConnect_Trial

License path:  C:\ProgramData\HP\ZCentralConnectManager\HP ZCentral Con_XXX.lic;

FlexNet Licensing error:-5,357

[KellyRGS]

I would like to collect a few things from you and would rather it not be posted on the forum.  I have requested PM capability for you so I can reach out privately.  

Kelly