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NicoleH02
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Solved!

HP RGS 7.7.2 fails to start on AWS RHEL 8 host

HP Recommended
HP RGS
Linux

I'm trying to configure HP RGS 7.7.2 on RHel8 host on AWS and it fails with the following output:

 

10-06-21 14:58:28 2837(60238784) INFO - #####################################################
10-06-21 14:58:28 2837(60238784) INFO - #
10-06-21 14:58:28 2837(60238784) INFO - # HP Remote Graphics Sender
10-06-21 14:58:28 2837(60238784) INFO - # Version: 7.7.2.25313
10-06-21 14:58:28 2837(60238784) INFO - # Build Date: Jul 20 2020
10-06-21 14:58:28 2837(60238784) INFO - # License Version Date: 2014.0401
10-06-21 14:58:28 2837(60238784) INFO - #
10-06-21 14:58:28 2837(60238784) INFO - #####################################################
10-06-21 14:58:28 2837(60238784) INFO - Model : c5.4xlarge
10-06-21 14:58:28 2837(60238784) INFO - Serial number :
10-06-21 14:58:28 2837(60238784) INFO - BIOS UUID : ec206c1d2b5fffd76bd076096358460c
10-06-21 14:58:28 2837(60238784) INFO - Number of Cores : 16
10-06-21 14:58:28 2837(60238784) INFO - Is HP System : 0
10-06-21 14:58:28 2837(60238784) INFO - Is VDI : 0
10-06-21 14:58:28 2837(60238784) INFO - Is Touch Enabled : 0
10-06-21 14:58:28 2837(60238784) INFO - Graphic Adapters : Unknown
10-06-21 14:58:28 2837(60238784) INFO - OSVersionString : Red Hat Enterprise Linux release 8.4 (Ootpa)

10-06-21 14:58:28 2837(60238784) INFO - Hostname : xxxxxxxxx

10-06-21 14:58:28 2837(60238784) INFO - Is RedHat : 1
10-06-21 14:58:28 2837(60238784) INFO - Is Gnome Running : 0
10-06-21 14:58:28 2837(60238784) INFO - Is Gnome SSaver : 0
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::setupIcePropertiesAfterCommunicator - ssl -h 0.0.0.0 -p 42966 -t 30000
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::setupIcePropertiesAfterCommunicator - livessl -h 0.0.0.0 -p 42966 -t 30000
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::setupIcePropertiesAfterCommunicator - Sender is listening on interface: 0.0.0.0
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::run - SSL adapter created
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::run - LiveUDP adapter created
10-06-21 14:58:28 2837(60238784) DEBUG - HprVirtualDisplay::X11RemoteGraphicsExt::registerX11Display - m_x11display = 0
10-06-21 14:58:28 2837(60238784) ERROR - HprVirtualDisplay::X11RemoteGraphicsExt::ConnectRge - Caught connect to socket failed: No such file or directory connecting to RG X Extension!
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::run - X11RemoteGraphicsExt::ctor - Could not connect.
10-06-21 14:58:28 2837(60238784) ERROR - HP Remote Graphics Sender: X11RemoteGraphicsExt::ctor - Could not connect.
10-06-21 14:58:28 2837(60238784) INFO - Sender::Application::main - application exiting with status 1
10-06-21 14:58:28 2837(60238784) DEBUG - Sender::Application::DestroyInstance - shutdown complete, exiting

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KellyRGS
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HP Recommended

We did not support RHEL 8 with RGS.  RHEL 8 support came on version 20.3.0 of Remote Boost.  Can you try testing with Remote Boost 20.3.0 which is the current release.  You can download a trial license from the web if needed for testing.  It is good for 60 days.  

 

Kelly

I am an HP employee.

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KellyRGS
Level 7
Level 7
679 670 52 66
Message 2 of 2
Flag Post
HP Recommended

We did not support RHEL 8 with RGS.  RHEL 8 support came on version 20.3.0 of Remote Boost.  Can you try testing with Remote Boost 20.3.0 which is the current release.  You can download a trial license from the web if needed for testing.  It is good for 60 days.  

 

Kelly

I am an HP employee.

View solution in original post

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