• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-27-2021 02:29 PM

HP Recommended
Product: HP RGS Receiver
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I just put together a new pc and everything is fine so far. However, when I attempt to connect to my remote machine through HP RGS Receiver for work (through a VPN) It doesn't seem to recognize my internet connection and doesn't activate HP Velocity, which I need to have a stable framerate while I'm working. My internet is coming from a NetGear Powerline Adapter, which is piggybacking off my router a few meters away. My previous machine has a WIFI card in it while this new one does not, so maybe the program doesn't recognize my connection through the adapter, I'm not really sure.  My question is:

 

Is there another way I can get HP RGS to activate its advanced features? I really require HP Velocity for my job. Any help would be appreciated.

 

Thanks!

 

Matt

2 REPLIES 2

‎02-28-2021 03:43 PM

HP Recommended

Hi Matt, We had a server issue that was fixed mid-day (US Mountain time) on Friday 2/26. Did the issue occur after this time?

Becky

I am an HP employee
Was this reply helpful? Yes No

‎02-28-2021 05:14 PM

HP Recommended

Hi Becky!

 

It seems like that might have been the issue! I just tried to log into my work machine and I got the green activation feature when I connected. Hp Velocity works fine and I get a smooth connection. I guess I just had really bad timing haha. 

 

Thank you for your help!

 

Matt

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.