HP RGS Receiver app will not start - no splash screen, nothing

[MikeInTVNews]

I'm able to see the .exe process load then unload 2 seconds later.  The log file reads: 

08-12-22 15:46:37 10320(11232)[] INFO - #####################################################
08-12-22 15:46:37 10320(11232)[] INFO - #
08-12-22 15:46:37 10320(11232)[] INFO - # HP ZCentral Remote Boost Receiver Version: 22.1.0.8945 (64b19f9c5) Build Date: Mar 15 2022
08-12-22 15:46:37 10320(11232)[] INFO - #
08-12-22 15:46:37 10320(11232)[] INFO - #####################################################
08-12-22 15:46:37 10320(11232)[] ERROR - WinSystemHardwareInfo::setupWmi: SystemHardwareInfoException WinSystemHardwareInfo::handleCreateInstanceEnumResult
08-12-22 15:46:37 10320(11232)[] ERROR - Utilities::LogHardwareInfo - exception: WinSystemHardwareInfo::handleCreateInstanceEnumResult
08-12-22 15:46:37 10320(11232)[] INFO - OSVersionString : Windows 10 (19042)
08-12-22 15:46:37 10320(11232)[] INFO - Hostname : XXXX-SPORTS-2
08-12-22 15:46:37 10320(11232)[] INFO - main - Primary Properties intialized and parsed in : 81.9913ms
08-12-22 15:46:37 10320(11232)[] DEBUG - Utilities::LogCacher::printCache - Cached log messages restored in : 0.069ms
08-12-22 15:46:37 10320(11232)[] ERROR - WinSystemHardwareInfo::setupWmi: SystemHardwareInfoException WinSystemHardwareInfo::handleCreateInstanceEnumResult
08-12-22 15:46:37 10320(11232)[] ERROR - Receiver::ReceiverApplication::main - std::exception: WinSystemHardwareInfo::handleCreateInstanceEnumResult

I've uninstalled/reinstalled, cleaned the registry (best I know how)... nothing is helping. This used to work on this laptop.  Has anyone gotten past this problem?

[MikeInTVNews]

Does HP not care that ZBoost is broken? 

[KellyRGS]

Hello,

I care, and my apologies for being off the forum for so long.  I think we received a case from you.

Has this issue been resolved?  If not, please reply here.

Kelly

I am an HP employee.

[MikeInTVNews]

Still a problem yes.

[KellyRGS]

Hi Mike,

I am going to have PM enabled so I can collect some information that I don't want on the forum.

Kelly

I am an HP employee.

[KellyRGS]

Did you see my PM?

Kelly

[MikeInTVNews]

Hi Kelly - after finding that the command 'wmic csproduct list brief' was producing an error, I've decided there must be something else fundamentally wrong with the laptop that has the Receiver problem.  I'm going to cut my losses and re-image it.  Thank you for the movement towards resolution, it is appreciated. 

-Mike

[KellyRGS]

Let me know if you need further assistance.

Kelly