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‎08-10-2016 03:23 AM

HP Recommended
Product: HP RGS
Operating System: Microsoft Windows 7 (64-bit)

Hi There

 

I have installed three files on my laptop HP RGS Sender, Receiver and Settings. On the other computer I only have Receiver.

 

Everything works fine until it asks me for my Username and Password. I have no idea how to access that information. It isn't my HP Account information and there is no promt for such in the installation process. I haven't identified an answer from the manual.

 

Please let me know how to access this information.

 

Best 

Devin du Plessis

2 REPLIES 2

‎06-02-2017 11:15 AM

HP Recommended

I have the same issue! Anyone have an answer?

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‎07-07-2017 08:43 AM

HP Recommended

It is looking for your Windows log in information.  So for instance, my user name might be Sally on my computer as a user, and then my password for logging into the desktop.  There are also different means of authentication for RGS.  What version of RGS are you using?

I am an HP employee.
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