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FuzzieFuzz
New member
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Message 1 of 4
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HP RGS - keys randomly activating

HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

 

I'm having an issue where my keys would randomly activate even when not pressed. It's usually the ctrl, alt, or spacebar. I would have to click on the specific key again for it to release. 

I have tried different keyboards, formatting both computers. Problem still persists. Any ideas on how I can fix this? Thank you!

 

Cheers,

Fuzzie

3 REPLIES 3
KellyRGS
Level 7
Level 7
810 797 58 76
Message 2 of 4
Flag Post
HP Recommended

Hello,

 

Does this happen locally on your receiver, or just when you are in a remote connection?  Are you doing anything in particular when you see this happen, maybe using a particular application, etc?  What version of RGS or Remote Boost do you have installed on your sender and receiver?  You have tagged Windows 10 in this post, what build/version are you using?  Is Windows 10 on both sender and receiver?

 

Kelly

I am an HP employee.
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FuzzieFuzz
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Hi Kelly,

 

Thanks for the reply. I don't have this issue locally, only when I remote into my work machine. I noticed it happens to a various apps. 

Currently using 7.7.0.20876 on the receiver and the sender is 7.7.0  just not sure what exact patch it is. 

 

Receiver is 19044.1645 Win10 Pro.

Sender is on build 19042.1586 Win10 Enterprise.

 

 

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KellyRGS
Level 7
Level 7
810 797 58 76
Message 4 of 4
Flag Post
HP Recommended

Thanks for the details.  I can try to see if I can reproduce.  I don't know if your sender is a Z Workstation or not, but if it is, you could try installing Remote Boost V20.4 or V22.1, they are the same, but V22.1 license will expire Jan 2023, and you will need to purchase the subscription to keep using.

 

Kelly

I am an HP employee.
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