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‎07-09-2020 09:37 AM

HP Recommended
Product: HP RGS v 7.7.0.20876
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm having an issue where the HP RGS on the machine I'm connecting to thinks that I'm pressing down a key even when I released it. It mostly happens with modifier keys but sometimes happens with any key that I press, it just thinks I'm pressing it down continuously when I actually just press and release. 

I connect from a Lenovo X1 6th Gen, Windows 10 64bit to a Linux Machine. Other users from my work network are not reporting any issues similar to mine.

I have Sticky keys turned off in windows, my hotkeys settings on the RGS are set to : only thing enabled is "Send CTRL-ALT-END key sequence as CTRL-ALT-DEL". The rest of the settings are disabled.

I do not experience this on my normal day-to-day usage, only when connecting to the remote machine through the RGS. I've tried different keyboards as well, to no avail.

 

How do I go about debugging this?

 

Cheers

Radu

2 people had the same question
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