HP Remote Graphic Sender, ask for license on a Z420

[Caponito]

We have 7 HP Z420, and 5 Z4 Workstations

All Workstations work with Remote Graphic Sender, but in one Z420 the RGS ask for a license.

All the workstations works with the same RGS version (ZCentral_RB_2020.1.0_Win_Sender_Receiver_M39124-001), OS Win 10 Pro 20H2 OS Build 19042.906

We try to unisntall complete the RGS and test other version. All the time ask for a license (do not recognize that are a Z Worstation)

Any help is welcomed.

Regards.

[KellyRGS]

On this particular Z420, was the motherboard replaced?  If so it may not have been rebranded correctly, and Remote Boost is not seeing that it is a Z420 workstation.  The other cause could be if you are using the Z420 as a VM.  When using as a VM, Remote Boost can no longer see the product name, and will require a license.

[Caponito]

Hello Kelly.

No, the Z420 is 100% complete original, with all the original parts.

And isn´t a VM.

Do You have any tool to run on a workstation, to know where is the problem? Or need any specific information?

Thak's in advance.

Regards

[KellyRGS]

Yes, let me enable Private Messaging for you so I can send you a message.  I would like to send you some tools and collect logs but would rather that not be on the forum. 

[Caponito]

Thank´s  for your help.