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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Z420
Microsoft Windows 10 (64-bit)

We have 7 HP Z420, and 5 Z4 Workstations

 

All Workstations work with Remote Graphic Sender, but in one Z420 the RGS ask for a license.

 

All the workstations works with the same RGS version (ZCentral_RB_2020.1.0_Win_Sender_Receiver_M39124-001), OS Win 10 Pro 20H2 OS Build 19042.906

 

We try to unisntall complete the RGS and test other version. All the time ask for a license (do not recognize that are a Z Worstation)

 

Any help is welcomed.

 

Regards.

4 REPLIES 4
HP Recommended

On this particular Z420, was the motherboard replaced?  If so it may not have been rebranded correctly, and Remote Boost is not seeing that it is a Z420 workstation.  The other cause could be if you are using the Z420 as a VM.  When using as a VM, Remote Boost can no longer see the product name, and will require a license.

I am an HP employee.
HP Recommended

Hello Kelly.

 

No, the Z420 is 100% complete original, with all the original parts.

 

And isn´t a VM.

 

Do You have any tool to run on a workstation, to know where is the problem? Or need any specific information?

 

Thak's in advance.

 

Regards

HP Recommended

Yes, let me enable Private Messaging for you so I can send you a message.  I would like to send you some tools and collect logs but would rather that not be on the forum. 

I am an HP employee.
HP Recommended

Thank´s  for your help.

 

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