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HP Z Central RB 2020.0 Sender Fails To Auto Install

HP Recommended
HP Z Central Remote Boost 2020.0
Microsoft Windows 10 (64-bit)

Hi all,

 

We are attempting to upgrade all our Z series workstations from RGS 7.7 to Z Central Remote Boost 2020.0.

 

When we rolled out RGS 7.7, we did this automatically using the following command line parameters...

/z"/autoinstall /agreetolicense"

 

This worked fine.

 

With the new 'SenderSetup64.exe' file, it seems to fail without writing anything to the RGS log (%TEMP%\rgssenderInstaller.log).

 

We are deploying this using PDQ Deploy software. This runs up a remote service and installs it as outlined in this article below...

https://help.pdq.com/hc/en-us/articles/220509287-How-It-Works-PDQ-Deploy

 

Something seems to have changed in the 'SenderSetup64.exe' file which is stopping it from working.

 

Has anyone come across this? Any solutions?

 

All the best,

 

Rich


  

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HP Recommended

Hi all,

 

After quite a lot of testing, I've found that it works on Windows 10 1909, but fails on Windows 10 1803.

 

Could there be a pre-requisite that is missing?

 

Thanks,

 

Rich

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