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CadNet
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Message 1 of 6
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HP remote boozt reciever on Mac OS Catalina (10.15.4)

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hi

 

i have tried to isntall teh lates t version of remote boost o a Mac with Catalina 10.15.4

the file i tried to isntall was the one below, found on the website. 

ZCentral RB 2020.0 MacOS Receiver (M08158-001.tar.gz)

 

however when unpacking and trying to install it, i only get the message that the application needs to be uppgraded and that i sould contact the manufaturer. 

 

is remote boost not comatilbe with Catalina? 

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Lizzy_G
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Message 2 of 6
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Hi CadNet,

 

Yes, Boost 20.0 is compatible with Catalina.

Did you get this error while doing an upgrade from a previous RGS version or was this a fresh install?

If you were upgrading, try removing the old RGS before installing Boost.

(Uninstall old RGS, reboot machine, install Remote Boost)

------------------------
I work on behalf of HP.
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CadNet
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Hi

 

No, this was a clean first time install of RGS. 

 

regards

M

Nick2001
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Message 4 of 6
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I'm having the same problem as CadNet.  Fresh install of Boost on Catalina.  Same error message.

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Lizzy_G
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Hey everyone,

 

what exactly does the message say?

Does it provide any more information as why you can't open the application or it just says that?

------------------------
I work on behalf of HP.
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BeckyN
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Message 6 of 6
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We are aware of this issue and are working to fix it for a future version of Remote Boost.  The workaround is to right click the .pkg file and select “Open” instead of double clicking it. Then a warning dialog will pop up, which allows you to open the file and install the Receiver.

I am an HP employee
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