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‎07-11-2021 07:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I feel like this is incredibly simple, but I've installed HP ZCentral Remote Boost Sender on a Windows 10 machine and the receiver app on a Mac OsX machine running on the same network as per the main page on the Remote Boost website. I installed the trial license on the sender machine. I am completely unable to connect. On Windows I copy the IP address from the collaboration invitation and paste it into the Mac app. I press connect and it asks for a username and password. I have no idea what these could be, I've never set anything. When I open the Remote Boost Sender Configuration application, there are no settings for users or passwords. What am I missing?

2 REPLIES 2

‎07-12-2021 06:25 AM

HP Recommended

Nevermind, I figured it out.

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‎07-13-2021 11:13 AM

HP Recommended

In order to collaborate or connect to a sender, the sender would need to have you added as a user on that system, meaning you would have a Windows username and password.  Each user has to have their own unique log in credentials on the sender.

I am an HP employee.
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