cancel
Showing results for 
Search instead for 
Did you mean: 
user469
Level 1
7 5 1 0
Message 1 of 8
2,572
Flag Post

Solved!

How to get HP RGS support

HP Recommended
Microsoft Windows 7 (64-bit)

Hello,

 

i cannot find how to get support for HP RGS product F9L57AAE with carepack UC268E

 

There is a specific number to call ? (1y 9x5 RGS SW Call-in Tech Supp)

 

Or can we open a request by email or by summiting a request somewhere ?

 

I really cant find nothing if i start from the support home page .

 

Thank you

7 REPLIES 7
KellyRGS
Level 7
Level 7
541 534 41 51
Message 2 of 8
Flag Post
HP Recommended

Hello,  This should help.

 

HP RGS support in USA (trained to get basic info to create case then quickly pass on to 2nd level support)

  1. Call (800-334-5144).  
  2. Say “Software”.  
  3. Say, “Remote Graphics Software” or “HP Remote Graphics Software”.  (Do not say "RGS")  
  4. Hold for a support agent… 

 I work on the behalf of HP.

I am an HP employee.
0 Kudos
user469
Author
Level 1
7 5 1 0
Message 3 of 8
Flag Post
HP Recommended

Hi Kelly,

 

im sorry i did not mention , we are in Italy ad not in the USA .

The only number i did get is not specific to speak to RGS

support , is a generic HP support number , there in no choice ....

for HP RGS.

 

Thank you

PM

0 Kudos
KellyRGS
Level 7
Level 7
541 534 41 51
Message 4 of 8
Flag Post
HP Recommended

Hello,

 

Below is a link to the Support Contact numbers worldwide. 

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Outside of the US, users must select hardware support for the product in which they are using HP Remote Graphics Software on.  Example: If you are using a workstation, the selection needs to be made is Workstation hardware support.  They should be able to help you get support with RGS.  Please let me know if you still have any issues.

I work on the behalf of HP.

 

 

I am an HP employee.
0 Kudos
user469
Author
Level 1
7 5 1 0
Message 5 of 8
Flag Post
HP Recommended

Hello Kelly,

 

we have received an email this morning from HP with this detail.

 

SUPERTRO FCP 01
HA106AC HP Software Support
UC268E
HP document no. ####
System Handle ####
Order Number ####
SAP Contract ####
Service Agreement ID (SAID) ####

 

But the number is an USA number , [edited] , we expect an Italy phone number or an email address.

 

Can i send i PM to you ?

 

Thanks

 

 

0 Kudos
KellyRGS
Level 7
Level 7
541 534 41 51
Message 6 of 8
Flag Post
HP Recommended

I just sent you a private email.

I am an HP employee.
0 Kudos
user469
Author
Level 1
7 5 1 0
Message 7 of 8
Flag Post
HP Recommended

Hi Kelly,

 

i've been able to open a case using hp scm , Case ID: [edited]

 

hp scm support case manager pdf
http://www8.hp.com/h20195/v2/getpdf.aspx/c04515549.pdf

hp.com/go/scm will ask for a serial number or a Service Agreement ID

 

Thank you

PM

0 Kudos
KellyRGS
Level 7
Level 7
541 534 41 51
Message 8 of 8
Flag Post
HP Recommended

Thank you for the update. 

I am an HP employee.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation