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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Zcentral remote boost
Other

I have been using hp’s HP zCentral remote boost with great results. However, I upgraded to Mac’s new OS - Big Sur a few days ago and since then whenever I hit connect to the sender’s IP address, I get ‘Unable to Connect’ no permissions have changed. The hp receiver is version 20.0.1.25438

3 REPLIES 3
HP Recommended

Have your tried uninstalling the receiver and reinstalling to see if that resolves your issue? Not sure about Mac OS upgrades, but I have seen Windows updates, especially OS version updates, put things in a strange state.

 

 

I am an HP employee.
HP Recommended

Hi Kelly - yes `I have uninstalled it and reinstalled but to no avail. Any other solution you can think of?

HP Recommended

I see another user on the forum is also having issues after upgrading to Big Sur.  Are you getting the pink/red screens as well?  Is it possible to have you try Remote Boost 20.1 our latest release on the web?

https://www8.hp.com/us/en/workstations/zcentral-remote-boost.html

 

I am an HP employee.
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