• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-22-2020 01:45 PM

HP Recommended
Product: Zcentral remote boost
Operating System: Other

I have been using hp’s HP zCentral remote boost with great results. However, I upgraded to Mac’s new OS - Big Sur a few days ago and since then whenever I hit connect to the sender’s IP address, I get ‘Unable to Connect’ no permissions have changed. The hp receiver is version 20.0.1.25438

3 REPLIES 3

‎11-23-2020 11:14 AM

HP Recommended

Have your tried uninstalling the receiver and reinstalling to see if that resolves your issue? Not sure about Mac OS upgrades, but I have seen Windows updates, especially OS version updates, put things in a strange state.

 

 

I am an HP employee.
Was this reply helpful? Yes No

‎11-27-2020 02:46 PM

HP Recommended

Hi Kelly - yes `I have uninstalled it and reinstalled but to no avail. Any other solution you can think of?

Was this reply helpful? Yes No

‎11-30-2020 12:10 PM

HP Recommended

I see another user on the forum is also having issues after upgrading to Big Sur.  Are you getting the pink/red screens as well?  Is it possible to have you try Remote Boost 20.1 our latest release on the web?

https://www8.hp.com/us/en/workstations/zcentral-remote-boost.html

 

I am an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.