• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-04-2020 04:55 AM

HP Recommended
Product: HP Z8 G4 Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hi all

 

We are struggling to get any reliable remote audio from HP Remote Sender and getting it from couple of machines seems more of a luck than a rule:

All machines having issues have both motherboard sound card and Nvidia one properly installed (during troubleshooting at least) and they both work locally.

Some of them are in fact HP Z8 G4 Workstations.

We virtually tried everything we could think of:

- disabling one or the other adapter in Device manager and/or making one or the other a default one

- disabling both adapters and letting the HP RGS/Zboost installer install HP remote sound card.

- multiple installs with cleaning of the install and ProgramData Folder of both HP RGS 7.7. and Zboost Central trial.

- updating drivers on the machine to latest available versions (Nivida one usually is already)

 

Machines which have remote audio working (minority of them) got is on first install or in one or two cases after installing the MB sound card driver (was indeed missing) and reinstall of HP Remote Sender.

 

In all non-working cases the cause (even when no other audio device besides the HP remote one is installed) is the same and rg.log always has one the same error message:

 

RecorderSubsystem::createRecorderAndMixer - audio device not found
RecorderSubsystem::addAudioListener - No valid recorder or recorder in wrong mode

 

Unfortunately there is nowhere on the internet any info what this means and why the sender ignores the machine sound cards.

 

Any ideas what to try here?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.