Create an account on the HP Community to personalize your profile and ask a question
03-01-2021 08:46 AM
Hello Support Team,
we have received 3 license files. 1 x 10, 1 x 1, 1 x 1 = 12 licenses.
If I now copy all 3 license files into the "C:\ProgramData\HP\..." directory I do not get any licenses.
If I now copy only one file at a time into the directory, the Connect Manager shows me the correct number of licenses.
What do I have to do to get all 12 licenses displayed correctly.
Thanks and regards
03-04-2021 07:27 AM
I will reach out to you in a private email. I need to collect more info on the licenses and would prefer not to have that on the forum. However, I will attach our latest license guide. It does go over how to add additional licenses and some troubleshooting which I may need some logs from you.
Didn't find what you were looking for? Ask the community