Create an account on the HP Community to personalize your profile and ask a question
06-07-2021 08:28 AM - edited 09-17-2021 05:46 PM
ZCentral Remote Boost 20.3.0 (22.214.171.12431) and ZCentral Connect 2020.3 O( (20.3.5178.0) has released this week (Sept 2021) and is now on the web. I have attached the release notes for ZCentral Remote Boost and Connect.
ZCentral Remote Boost
07-13-2021 11:03 AM
If you have a newer version, you can launch the executable and be able to update from an existing version to the newer version. This is helpful if you have settings in the rgreceiverconfig or the rgsenderconfig file that you don't want to have to recreate when you do a new installation which will put in a default configuration file. There is no automated process, you would need to download the new version and install it.
07-16-2021 04:25 PM
Ok Thank you,
After installing the new updates I am having lots of connections problems with Network lose activity. I have 3 licenses and would like to know if you have any solutions, or if there is a contact number that you can give me for support?
07-22-2021 03:28 PM
There is a new patch release (20.2.1.) for ZCentral Remote Boost that should be on the web in a few days. Can you please try it and let me know if it resolves your connection issues? If not, can you please raise a case? You can do this through chat, online on HP Support website https://support.hp.com/us-en.
There is also support phone numbers on this website. You will need a user account to log in to see support options.
Under Business Support pull down menu, choose to create a case if you want to do this online. If you do not have Z Workstations, you will need to check that my product does not have a serial number and choose Remote Graphic Software.
09-27-2021 03:52 PM
There is a new agent version, you normally download the agent via the Manager Administrator Portal from the Installers page links. If you still have problems, let me know. I can provide you with another download link.