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‎09-21-2022 09:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Noticed an issue where the drop down Z Central menu at the top of the screen freezes and only allows you to move the whole screen around and not click settings cog, CTRL-ALT-DEL button etc etc, seem to have to wait for a time out or disconnect session and reconnect to regain control

 

20.4  (20.4.0.8886)

3 REPLIES 3

‎10-24-2022 03:50 PM

HP Recommended

Hi Craig,

I am looking into this.  Did the screen kind of gray out, like it is in setup mode?

 

I am an HP employee.

 

Kelly

I am an HP employee.
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‎10-25-2022 02:55 AM

HP Recommended

Hi Kelly,

 

The screen displays the workstation and works fine but you can't use any of the buttons on the menu bar, it just moves the window around wherever you click.  Eventually it starts working again.

 

When I see it again I'll take a video to show you.  Will ask around and see if any of the users are still getting it and if a reinstall after clearing out the old install and old user data clears up the issue.  

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‎10-25-2022 01:32 PM

HP Recommended

Thanks Craig.  You can reach out to me in the PM to the email I provided you.

Kelly

I am an HP employee.
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