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Level 2
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Message 1 of 6
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Flag Post

Solved!

Quadro M1000M Hybrid Graphics Support?

HP Recommended
HP Zbook
Microsoft Windows 7 (64-bit)

 

ZCentral Remote Boost 2020 Receiver won't start on a Windows 7 HP Zbook 15 G3 with a Quadro M1000M. It reports the following error:

 

05-07-20 13:17:55 16004(14488) FATAL - ReceiverApplication::run Hybrid graphics is not supported in this renderer
05-07-20 13:17:55 16004(14488) INFO  - D3D11Renderer::createDeviceContext - Rendering using adapter : NVIDIA Quadro M1000M
05-07-20 13:17:55 16004(14488) ERROR - D3D11Renderer::isSupported - D3D11Renderer::isSupportedHybrid graphics is not supported in this renderer [1]
 
05-07-20 13:01:14 1388(9720) INFO  - D3D11Renderer::createDeviceContext - Rendering using adapter : NVIDIA Quadro M1000M
05-07-20 13:01:14 1388(9720) ERROR - D3D11Renderer::isSupported - D3D11Renderer::isSupportedHybrid graphics is not supported in this renderer [1]
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[DirectD3D11Renderer] is supported = true
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[D3D11Renderer] is supported = false
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[DirectOpenGLRenderer] is supported = false
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[OpenGLRenderer] is supported = false
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[DirectBitmapRenderer] is supported = true
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[BitmapRenderer] is supported = true
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory::getRenderer - Creating Renderer: DirectD3D11Renderer
05-07-20 13:01:14 1388(9720) FATAL - ReceiverApplication::run Hybrid graphics is not supported in this renderer
5 REPLIES 5
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Level 4
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Message 2 of 6
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HP Recommended

Hi Colin,

 

D3D11 and OpenGL renderers are not supported on hybrid laptops, but it should still create the DirectBitmap renderer and you should have no issues starting the receiver.

 

May I ask for the full log of the receiver?

I will send you a private message with FTP information for upload.

 

Thank you.

------------------------
I work on behalf of HP.
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Message 3 of 6
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HP Recommended

Thanks Lizzy I will see if I can get it.

 

Would it be better to just force Discrete gfx mode in the BIOS, so we can use the OpenGL renderer?

 

Colin

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HP Recommended

Hi Colin,

 

Using discreet graphics would be a way to do it.

 

Another option could be to add these two properties on the receiver config file:

Rgreceiver.Experience.Renderer.AllowHybrid=D3D Bitmap OpenGL

Rgreceiver.Experience.PreferredRenderer=Bitmap

 

While this issue could not be reproduced on our side, a particular Microsoft Update (KB2670838) was also mentioned to be necessary to have installed, if you don't have it already.

You can get it here: https://support.microsoft.com/en-us/help/2670838/platform-update-for-windows-7-sp1-and-windows-serve...

 

Hope that helps.

------------------------
I work on behalf of HP.
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Message 5 of 6
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HP Recommended

 

Forcing discreet gfx mode in the bios worked fine as a workaround. No issues with ZCentral Remote Boost now on the ZBook 15 G3.

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HP Recommended

Hi Colin,

If you have time, will you please accept this solution the HP Forum?  It will make us happy.

Thank you,

     Becky

I am an HP employee
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