RB Sender Silent Install breaks by Installer window

[AAC_Jp]

We tried to install Remote Boost Sender (RB Sender) silently but breaks by appearing Installer window.

1) Target machines have never installed RGS/RB Sender.

2) Run command below as Administrator privilege.

    SenderSetup64.exe /s /z"/autoinstall /agreetolicense /noreboot"

3) Then Installer window, "Files in Use" appears.

   

4) Select "Automatically..." and press "OK" then successfully installed.

So, after some testing, we found that if Explorer wasn't running, no window would appear and it would complete Silently.

Is there a way to Silently finish the installation with Explorer running?

Best Regards,

AAC_JP

[KellyRGS · Accepted solution]

We have seen this issue from other customers doing silent installations.  We are seeing some applications that need to be updated and are waiting for a response.  Even the /s does not get you around this.  I could not tell what we are asking about in the screen shot, but have seen this myself.   Currently we do not have a way to get around this.  I have had feedback that the way to prevent this is to schedule the installation to take place before any action on the system, and/or to suspend other tools /services that might be preventing RGS/Remote Boost from being installed.  I would like to add this to my feature request list.  What is the desired behavior that you are looking to see, go ahead and update, or skip the update and proceed with installation?

I have actually experienced this myself, usually doing an attended installation.

[AAC_Jp]

KellyRGS, thank you for your answer. And I'm sorry for the late reply.

I understand that the silent installation will pause prematurely and that it cannot be avoided.

This issue may or may not occur, so I try to look for the cause.

In some of the tests I tried, the silent installation was completed successfully by following  steps below.

1) Execute SenderSetup64.exe silently
2) Wait for about 1 minute and kill if the process remains
3) Execute SenderSetup64.exe again with the same  parameters as 1 then successfully finished.

This may also result in an error, but I tried over 200 units and the error rate was a few percent.

It's a pretty suspicious way, so try it at your own risk.

AAC_JP