cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 1
1,070
Flag Post

RGS Cursor disappears

HP Recommended
HP Remote Graphics Receiver Version: 7.6.1.19438
Microsoft Windows 10 (64-bit)

Hallo community,

we have installed RGS 7.6.1.19438 on a new HP Z2 G4 Workstation and following problem:

As soon as a window is touched while holding down the left mouse button, the mouse cursor immediately and permanently disappears. So it's not possible to work reasonably. For example, every time we move a window, the mouse pointer disapperars.

With the Workaround by the key combination [Shift]+[Space] the mouse pointer can be made visible again. But that's not a permanent solution.

Does anyone in the community know this problem? I hope someone can help us.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation