RGS suddenly disconnected

[lesxls]

Hi,

I am having trouble with RGS suddenly disconnected while I am using it. I can use it for about a day and then the next day it keeps on disconnecting. I have checked the LOG - DEBUG and the result as bellow:

FROM SENDER:

10-25-19 12:29:53 5408(4476) DEBUG - SenderSessionIceImpl::createVirtualAudioDevice: calling createServant to start device session
10-25-19 12:29:53 5408(4476) DEBUG - IceProxyLocalConnectionFilter::transform: keeping endpoint livessl -h 192.168.xx.xxx -p 42966 -t 30000
10-25-19 12:29:53 5408(4476) DEBUG - SenderSessionIceImpl::createKeybdMouseDevice: calling createServant to start device session
10-25-19 12:29:53 5408(4476) DEBUG - IceProxyLocalConnectionFilter::transform: keeping endpoint livessl -h 192.168.xx.xxx -p 42966 -t 30000
10-25-19 12:29:53 5408(4476) DEBUG - SenderSessionIceImpl::createPenDevice: calling createServant to start device session
10-25-19 12:29:53 5408(4476) DEBUG - IceProxyLocalConnectionFilter::transform: keeping endpoint livessl -h 192.168.xx.xxx -p 42966 -t 30000
10-25-19 12:29:53 5408(4476) DEBUG - RemoteCpb::RemoteCpb: creating remote clipboard
10-25-19 12:29:53 5408(9460) DEBUG - HprClipboard::AsyncOperationThread::run - Thread start
10-25-19 12:29:53 5408(4476) DEBUG - SenderSessionIceImpl::createClipboardDevice: calling createServant to start device session
10-25-19 12:29:53 5408(4476) DEBUG - IceProxyLocalConnectionFilter::transform: keeping endpoint livessl -h 192.168.xx.xxx -p 42966 -t 30000
10-25-19 12:29:53 5408(4476) INFO - ClipboardDeviceSessionIce::enable - clipboard enabled
10-25-19 12:29:54 5408(4476) DEBUG - Set minimum image quality to 20
10-25-19 12:29:54 5408(4476) DEBUG - Set minimum update rate to 30
10-25-19 12:29:54 5408(4476) DEBUG - Set experience mode to = FixedImageQuality
10-25-19 12:29:54 5408(4476) DEBUG - Set experience mode to = FixedImageQuality
10-25-19 12:29:54 5408(4476) INFO - SenderImpl::connectionComplete: Receiver reports that connection is complete.
10-25-19 12:29:54 5408(4476) DEBUG - WindSenderSessionManager::doSsoAuthorize: top.
10-25-19 12:29:54 5408(4476) DEBUG - WindSenderSessionManager::ssoAuthorize: top.
10-25-19 12:29:54 5408(4476) DEBUG - WinLogonSystem::isCredentialProviderAvailable called
10-25-19 12:29:54 5408(4476) DEBUG - Using Easy Logon Credential Provider
10-25-19 12:29:58 5408(11136) DEBUG - ServiceEventMonitorThread::run - SessionUnlockEvent occured
10-25-19 12:29:58 5408(11136) DEBUG - WinConsoleState::DisplayUnlock
10-25-19 12:29:58 5408(11136) DEBUG - WinSenderConsoleState::onDisplayUnlock - DOMAIN\user = xx-xxx\xxx
10-25-19 12:29:58 5408(11136) DEBUG - WinSenderConsoleState::handleWtsEvent - event: WTS_SESSION_UNLOCK
10-25-19 12:29:58 5408(11136) DEBUG - WinSenderConsoleState::updateRdpState: WTS event 8
10-25-19 12:29:58 5408(11136) DEBUG - WinSenderConsoleState::updateRdpState: -> RDP_ABSENT
10-25-19 12:29:58 5408(11136) DEBUG - WinSenderConsoleState::handleWtsEvent - checking for sender as the active session
10-25-19 12:29:58 5408(11136) INFO - WtsSessionManager::printSessionInfo - Rgsender session ID: 1 Active console session ID: 1
10-25-19 12:29:58 5408(11136) INFO - WtsSessionManager::printSessionInfo - SessionId: 0 WinStationName: Services State: Disconnected Type: Console is Locked: 0
10-25-19 12:29:58 5408(11136) INFO - WtsSessionManager::printSessionInfo - SessionId: 1 WinStationName: Console State: Active Type: Console is Locked: 0
10-25-19 12:29:58 5408(11136) DEBUG - SenderSessionManager::UnlockScreen()
10-25-19 12:29:58 5408(11136) DEBUG - - use CurrentEnableIoState of DisableIO
10-25-19 12:29:58 5408(11136) DEBUG - SenderSessionManager::setIoState
10-25-19 12:29:58 5408(11136) DEBUG - setEnableIO is set to "false"
10-25-19 12:29:58 5408(11136) DEBUG - - call disconnectUnauthorizedReceivers()
10-25-19 12:29:58 5408(11136) DEBUG - SenderSessionManager::disconnectUnauthorizedReceivers()
10-25-19 12:29:58 5408(11136) DEBUG - SenderSessionManager::disconnectUnauthorizedReceivers - all, active, primary, nonprimary, unassigned = 1,1,1,0,0 sessions
10-25-19 12:29:58 5408(11136) DEBUG - remote session owned by xx-xxx\xxx is not deleted.

Is there any suggestion why this happens sometimes?