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pw10014
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RGS

HP Recommended
Z4
Microsoft Windows 10 (64-bit)

Hi all.  I was curious if anyone out there using RGS can tell me if it offers shadowing for support.  I appreciate any feedback you can offer.  

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cstuckless
Level 2
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Yes - One or more collaborators can connect to an established RGS session and share mouse/keyboard input.

 

It's more of a collaboration feature than support, but can be used for both.

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Lizzy_G
Level 5
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Message 3 of 3
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HP Recommended

As the primary user connected to a sender, you have the option to let more people connect to that same sender as Collaborators.

 

If you'd like them to shadow only, you have the option to enable/disable mouse/keyboard input for the other users.

 

One important thing to mention is:

Only one user is allowed at a time with the same credentials. 

Make sure each user shadowing have their own credentials, and they should all be able to join.

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