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02-16-2021 03:03 AM
We have an issue where users connected using a MAC have a problem where the cursor disappears and the only way to resolve it seems to be to quit out of Zboost and reconnect.
02-16-2021 12:21 PM
What is your sender setup that you are connecting to:
System hardware (Make and model):
OS (build and version):
Graphic card and driver version:
What are you doing when you see the cursor disappear?
What version of Remote Boost do you have installed on the receiver and the sender?
02-17-2021 02:14 AM
here you go..
Model: MacBook Air (Retina 13-inch 2020)
OS Version: macOS Catalina version 10.15.17
Graphics card: Intel Iris Plus Graphics 1536MB
Version of zboost: 126.96.36.19927
Sender PC Z440 Win 10 pro
We run avid software.. The cursor disappears when we launch the title tool which is opened from within avid but it's a separate App I think.
Sender is 188.8.131.5227
02-17-2021 09:17 AM
Thank you for the details. Not sure if this is possible or not, but since you are on the original version of Remote Boost, is it possible to upgrade to Remote Boost 184.108.40.206348? The latest Mac receiver is 220.127.116.1114. There was a fix on the Mac receiver for an expired installer certificate so it has a different version but is under the 18.104.22.168348 packages. In the meantime, will see if your issue can be reproduced.
04-07-2021 04:48 PM
We just released 22.214.171.12461 in March 2021. I also wanted to see if installing the vMouseSetup.exe which is included in the Windows package of Remote Boost can resolve your issue when installed on the Windows 10 sender.