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Microsoft Windows 10 (64-bit)

Hey all,

 

I'm a system administrator at a medium-sized animation studio, where we've been working remotely since March. I only started recently, but I've been getting myself up to speed on the various issues we have with remote desktop software (a combination of RDP, RGS/Remote Boost and Teradici units).

 

The issue I keep coming up against is getting Wacom Cintiqs - specifically the 1080p 22HD (DTK-2200) - to accept pressure sensitivity over RGS/ZCentral Remote Boost. Here's some of the steps I've taken to reach a working configuration (these are the same steps my coworkers use and - in most cases - it works fine. But there are outliers):

 

- Installed Wacom drivers 6.3.41-1 on both ends (Sender and Receiver)

- Installed ZCentral Remote Boost 20.1 on both ends (Sender and Receiver)

- Disabled Windows Ink in Wacom pen settings (Receiver)

 

We are using all of the default settings on both ends, with this minor exception to the Sender config:

## Load an EDID on headless Windows system with Nvidia graphics. Once this property is enabled 
## this EDID will not be unloaded until the property is disabled. 
Rgsender.Compatibility.Displays.ForceEdidOnHeadless=1

I feel like we may be simply missing something here - the same configuration works for most of our users, but occasionally simply *doesn't* for a select few.

 

Any pointers, things you've had success with, some glaring omission I've left out?

Thanks guys.

3 REPLIES 3
HP Recommended

Hi Banky33, Try enabling Windows Ink instead. If this doesn't fix the issue, we'll have to investigate further.

Becky

I am an HP employee
HP Recommended

Hey Becky, 

 

Using Windows Ink did not help - I have tried both ways (Windows Ink on and Windows Ink off) and Photoshop will still not take pressure sensitivity controls. I actually came back to this forum post while looking for solutions with *another* user, as this just keeps happening; plenty of our users have no issues whatsoever and then every so often one of them will end up being unable to get pressure sensitivity to work and nothing we try will make any difference. 

 

Any help is appreciated! 

HP Recommended

What version of Photoshop are you using?  Recommend using the latest version.  Would like to collect the log files from a connection, will reach out in private email.

I am an HP employee.
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