Wide UHD screen not being recognised by HP ZCentral

[connieconcar]

Hi there,

We have someone remoting into a headless HP Z4 machine with HP ZCentral on it. 

He's got a single monitor of 3840x1080 resolution - but when remoting in, HP ZCentral says: "The sender was unable to match the requested resolution. Connection is proceeding using the current sender resolution."

What settings do I need to change for this monitor to work? 

Let me know if you need any additional information. 

Thanks,

Conor

[KellyRGS]

Hello,

Are you using the headless EDID property on your Z4 sender? This is off by default but I have shown it enabled below in the rgsenderconfig file.

Rgsender.Compatibility.Displays.ForceEdidOnHeadless=1

If so, Remote Boost's current embedded EDID does not support 3840x1080 only 3840x2160.  

However, if you have Windows on your sender, which seems to be tagged here as Windows 10, and you have 

NVIDIA Quadro graphic card, you can load the EDID file from the display that has the 3840x1080 resolution, or any display that has all of the resolutions you need to match for your receivers, through the NVIDIA control panel under system topology.  I have attached the instructions on how to do this.  Make sure you change the headless property back to zero if you do have it on, and do not add the # back in.  Save the change, do not perform a SaveAs, then restart the sender to have the change take effect.

If you are using NVIDIA GeForce graphic cards, you will need to use EDID emulators.  Some users use the headless property and append custom resolutions to it, or they load an EDID file and append that file with the custom resolutions.

Let me know if this does not work for you.

I am an HP employee.