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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Z2 Mini G4
Microsoft Windows 10 (64-bit)

We are experiencing tinny sound from Z2 Mini G4 workstations when running RGS (ZCentral Remote Boost). After extensive troubleshooting we have found the problem is the Synaptics (Conexant) audio driver. If we uninstall the driver and replace it with the Microsoft default HD Audio Driver the sound is perfect. Unfortunately, the default driver won't stick. Eventually, Windows replaces it back the Synaptics driver and the audio goes tinny again.

 

Question / Option 1. Can the Synaptics driver be fixed to sound good? If not...

Question / Option 2. How do we delete the Synaptics driver permanently.

 

FYI, I searched the community hear and found someone else asked this question last year but unfortunately there were not solutions offered.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You could try uninstalling the Synaptics driver and then completely deleting it off the system so it cannot be reinstalled.  However, not sure what will happen when doing an update.  Have you tried a newer or different Synaptics driver to see if that makes a difference? The one thing you could try, it using the virtual driver in Remote Boost.  You have to disable all audio devices via Device Manager, then uninstall and reinstall Remote Boost.  See if that makes any difference.  You can also then re-enable other audio devices and be able to select which output you want to use.  If that doesn't work for you, let me know.

 

Kelly

I am an HP employee.

View solution in original post

2 REPLIES 2
HP Recommended

You could try uninstalling the Synaptics driver and then completely deleting it off the system so it cannot be reinstalled.  However, not sure what will happen when doing an update.  Have you tried a newer or different Synaptics driver to see if that makes a difference? The one thing you could try, it using the virtual driver in Remote Boost.  You have to disable all audio devices via Device Manager, then uninstall and reinstall Remote Boost.  See if that makes any difference.  You can also then re-enable other audio devices and be able to select which output you want to use.  If that doesn't work for you, let me know.

 

Kelly

I am an HP employee.
HP Recommended

Been fighting with uninstalling, deleting, trying to force install a different version, etc. Windows always re-installed the driver on it's own. Never occurred to me to disable the the Synaptics hardware (nothing to re-install if it's disabled) and just let RGS use it's own virtual audio driver.

 

Audio sounds great now!

 

If you can pass along a note to engineering: Stop using Synaptics audio.

 

Thank you!!

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