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‎04-08-2020 03:23 PM

HP Recommended
Product: ZCentral RB 2020.0 MacOS Receiver (M08158-001.tar.gz)
Operating System: macOS 10.13 High Sierra

Hi, I'm trying to install the latest version of Remote Boost and everything looks like it installed, but when trying to run the GUI, it will not launch.

 

ZCentral RB 2020.0 MacOS Receiver (M08158-001.tar.gz)

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2020 03:47 PM

HP Recommended

Hi Tommy,

 

Is anything being logged in the receiver log?

Check /User/<user>/Library/Logs/HP/rgreceiver/rg.log

 

Some users were having issues with unhandled exceptions on the receiver, and they managed to work around the issue.

You can check this topic to see if their suggestion in the last replies helps:

https://h30434.www3.hp.com/t5/HP-ZCentral-Remote-Boost/RGS-8-2020-OSX-Receiver-Error-on-startup/m-p/...

------------------------
I work on behalf of HP.

View solution in original post

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3 REPLIES 3

‎04-09-2020 03:47 PM

HP Recommended

Hi Tommy,

 

Is anything being logged in the receiver log?

Check /User/<user>/Library/Logs/HP/rgreceiver/rg.log

 

Some users were having issues with unhandled exceptions on the receiver, and they managed to work around the issue.

You can check this topic to see if their suggestion in the last replies helps:

https://h30434.www3.hp.com/t5/HP-ZCentral-Remote-Boost/RGS-8-2020-OSX-Receiver-Error-on-startup/m-p/...

------------------------
I work on behalf of HP.
Was this reply helpful? Yes No

‎04-09-2020 04:21 PM

HP Recommended

This is what the logs are outputting:

 

04-09-20 15:19:28 6533(2543457152) INFO - #####################################################
04-09-20 15:19:28 6533(2543457152) INFO - #
04-09-20 15:19:28 6533(2543457152) INFO - # HP ZCentral Remote Boost Receiver Version: 20.0.0.23427 Build Date: Mar 13 2020
04-09-20 15:19:28 6533(2543457152) INFO - #
04-09-20 15:19:28 6533(2543457152) INFO - #####################################################
04-09-20 15:19:28 6533(2543457152) INFO - Model : MacBook Pro
04-09-20 15:19:28 6533(2543457152) INFO - Serial number :
04-09-20 15:19:28 6533(2543457152) INFO - BIOS UUID : 3BAF7968-9BC8-5E37-948F-E7152A282BB1
04-09-20 15:19:28 6533(2543457152) INFO - Number of Cores : 4
04-09-20 15:19:28 6533(2543457152) INFO - Is HP System : 0
04-09-20 15:19:28 6533(2543457152) INFO - Is VDI : 0
04-09-20 15:19:28 6533(2543457152) INFO - Is Touch Enabled : 0
04-09-20 15:19:28 6533(2543457152) INFO - Graphic Adapters : Unknown
04-09-20 15:19:28 6533(2543457152) INFO - OSVersionString : macOS 10.13
04-09-20 15:19:28 6533(2543457152) INFO - Hostname : unknown
04-09-20 15:19:28 6533(2543457152) INFO - main - Primary Properties intialized and parsed in : 21.8187ms
04-09-20 15:19:28 6533(2543457152) DEBUG - Removing sender[Creative Technology Ltd] cert because it has expired and was not accepted in its expired state.
04-09-20 15:19:28 6533(2543457152) DEBUG - Removing sender[Rainbow Technologies Inc] cert because it has expired and was not accepted in its expired state.
04-09-20 15:19:28 6533(2543457152) DEBUG - Removing sender[com] cert because it has expired and was not accepted in its expired state.
04-09-20 15:19:28 6533(2543457152) DEBUG - Utilities::LogCacher::printCache - Cached log messages restored in : 0.282008ms
04-09-20 15:19:28 6533(2543457152) DEBUG - Receiver::IceFacade::createAdapter - creating adapter: 95393FD1-D69C-4B8F-8EAC-35BCBED51985
04-09-20 15:19:28 6533(2543457152) ERROR - Receiver::IceFacade::createLiveAdapter - src/plugin/IceLiveSocket/Network.cpp:34: ::Ice::SocketException
04-09-20 15:19:28 6533(2543457152) ERROR - Receiver::IceFacade::createLiveAdapter - /Users/rockstars/Documents/Jenkins/workspace/20.0-Release-Build/lib/ice/3.7.2/include/IceUtil/Handle.h:41: ::IceUtil::NullHandleException
04-09-20 15:19:28 6533(2543457152) FATAL - ReceiverApplication::run

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‎04-09-2020 04:25 PM

HP Recommended

Thank you again, running this command fixed it! Much appreciated!

 

sudo sysctl -w kern.ipc.maxsockbuf=8000000

 

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