• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

I am trying Zcentral connect 2020. But when i check "About" in the connect tool i see License Error (S), No valid license found..

I have achieved a trial license. When i check the manager.log file i could see a Flexnet Licensing error: -2,413. What does that mean?  Do you need to edit the license file as i got everything in one row by default? Is there a limit in filename lenght?

/J

3 REPLIES 3
HP Recommended

Make sure you have placed the license in the correct place.  See the attached License Guide.  Look at page 14 on where to place the license file.

 

I am an HP employee.
HP Recommended

Ge this error message:

2021-05-20 11:34:40,329 [4] WARN broker.Common.Logger - License Checkout warning for feature: HPZCentralConnect_Trial, Return failed, Flex Warning: Invalid (inconsistent) license key.
The license key and data for the feature do not match.
This usually happens when a license file has been altered.
Feature: HPZCentralConnect_Trial
License path: C:\ProgramData\HP\ZCentralConnectManager\HP ZCentral Con_2720_24331912.lic;
FlexNet Licensing error:-8,523

 

But i have not tampered the licensefile. But i notice that there might be invalid characters in the licensefile that are probably from the registration,  Maybe that is the problem, characters like Name = V�xj�

HP Recommended

There should not be any strange symbols or characters in the license.  Let me download a Connect trial license to see if there is an issue.  If not, I will send you a trial license from my support email.  I am going to have private messaging enabled for you so I can reach out to you offline.

I am an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.