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rrodri07
New member
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Message 1 of 2
505
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Zcentral Remote Boost (PC Sender and Mac receiver)

HP Recommended
MacBook Pro
macOS 10.14 Mojave

Hello. We're having an issue getting ZCentral Remote Boost to connect using the receiver on a Mac. Our VPN works perfectly and we are able to ping the computers back and forth. The issue is the authentication. When connecting the Boost using a PC receiver, we are immediately prompted to enter a username and password, but when trying from the Mac receiver, we get no such prompt and are quickly disconnected with "Unable to connect to sender: connect timeout)" When I look at the logs, the final entry is: 

08-04-20 15:17:29 19547(163848192) INFO - ConnectThread::run: Authentication failed or was cancelled.

 

Sender PC: HP Z4 G4 workstation. Windows 10 64bit

Receiver Mac: MacBook Pro. Mojave 10.14.6

 

Any help would be greatly appreciated!! 

1 REPLY 1
KellyRGS
Level 7
Level 7
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Message 2 of 2
Flag Post
HP Recommended

Could you tell me which version of Remote Boost you have installed on your sender and receiver, 20.0.0 or 20.0.1?

I work on the behalf of HP.

I am an HP employee.
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