Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Zcentral Remote Boost (PC Sender and Mac receiver)

HP Recommended
MacBook Pro
macOS 10.14 Mojave

Hello. We're having an issue getting ZCentral Remote Boost to connect using the receiver on a Mac. Our VPN works perfectly and we are able to ping the computers back and forth. The issue is the authentication. When connecting the Boost using a PC receiver, we are immediately prompted to enter a username and password, but when trying from the Mac receiver, we get no such prompt and are quickly disconnected with "Unable to connect to sender: connect timeout)" When I look at the logs, the final entry is: 

08-04-20 15:17:29 19547(163848192) INFO - ConnectThread::run: Authentication failed or was cancelled.


Sender PC: HP Z4 G4 workstation. Windows 10 64bit

Receiver Mac: MacBook Pro. Mojave 10.14.6


Any help would be greatly appreciated!! 

Level 7
Level 7
668 659 51 66
Message 2 of 2
Flag Post
HP Recommended

Could you tell me which version of Remote Boost you have installed on your sender and receiver, 20.0.0 or 20.0.1?

I work on the behalf of HP.

I am an HP employee.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation